Manage My Subscription
Find answers about how Bowlsome subscriptions work, billing, delivery frequency, skips, pauses, cancellations, and managing your dog’s meals.
What is a Bowlsome subscription?
Bowlsome Dog Food subscription is an easy way to keep your dog’s meals coming regularly without needing to reorder each time. Your chosen products are automatically delivered on your selected schedule, so you can save time and stay stocked up. You ca
How does a subscription order work?
When you subscribe, your chosen Bowlsome products are automatically processed and sent at your selected delivery frequency. You’ll be charged before each recurring order, and you can manage your subscription through your customer portal. The benefit
How do I change my subscription order?
You can update your subscription if your dog’s needs change. You can change products, adjust quantities, or update your delivery schedule through your customer portal. 1. Go to Bowlsome.au. 2. Log in to your customer portal. If you're using a desktop
How do I delay my subscription?
You can delay your Bowlsome subscription if you need a break. This is a handy option if you have enough food on hand or your plans change for a little while. 1. Go to Bowlsome.au. 2. Log in to your customer portal. If you're using a desktop, click on
How do I skip a subscription order?
If you don’t need your next order yet, you can skip it through your customer portal. This gives you more flexibility while keeping your subscription active for future deliveries. 1. Go to Bowlsome.au. 2. Log in to your customer portal. If you're usin
Can I cancel my subscription anytime?
Yes, you can cancel your subscription anytime. Bowlsome subscriptions are designed to be flexible, so you’re in control of your dog’s deliveries.
How do I change how often I receive my subscription?
You can adjust your delivery frequency to better suit your dog’s routine and feeding needs. You can update your schedule through your customer portal. 1. Go to Bowlsome.au. 2. Log in to your customer portal. If you're using a desktop, click on the pe
When will I be charged for my subscription order?
You’ll be charged automatically before each recurring subscription order is processed. This helps make sure your dog’s meals are prepared and sent on schedule.
Will I get a reminder before my subscription order is processed?
You will receive a reminder before your next subscription order is processed, make sure that you subscribe to our email marketing to receive the notifications. Your customer portal is the best place to check your upcoming order date and make any chan
How do I update my payment method for my subscription?
You can update your payment details through your customer portal. Keeping your card details up to date helps avoid any interruptions to your dog’s meals. 1. Go to Bowlsome.au. 2. Log in to your customer portal. If you're using a desktop, click on the
What happens if my subscription payment fails?
If your payment fails, we’ll prompt you to update your payment details so your subscription can continue. Once your card is updated, your order can be processed and your dog’s meals can get back on track. 1. Go to Bowlsome.au. 2. Log in to your custo
What happens if my card is expired?
If your card has expired or is about to expire, you’ll need to update your payment details in your customer portal. This helps keep your Bowlsome subscription active and avoid delays to upcoming orders. 1. Go to Bowlsome.au. 2. Log in to your custome
Can I update my shipping address for my subscription?
Yes, if you’ve moved or need your order sent somewhere else, you can update your shipping address through your customer portal before your next order is processed. Be sure to make changes early so your next delivery goes to the right place.
Can I add one-off products to my subscription order?
Yes, you can add extra products to your upcoming subscription order. This is a great way to top up on favourites without placing a separate order.
Do subscription orders come with any benefits?
Yes, Bowlsome subscriptions can include exclusive perks such as convenience, flexible delivery, and access to subscriber-only offers. We give 10% off to most of our products on-site. Being a subscriber, you will also have access to purchase Chicken B
What if I need help with my subscription?
If you’re having trouble managing your subscription or need help making changes, just contact us at [email protected] and we’ll be happy to assist. We want managing your dog’s meals to feel simple and stress-free.
Can I subscribe to any Bowlsome product?
Most of our products are available for subscription; you’ll see the option on the product page when ordering.
How do I reschedule my subscription?
You can pause your Bowlsome subscription if you need a break. This is a handy option if you have enough food on hand or your plans change for a little while. 1. Go to Bowlsome.au. 2. Log in to your customer portal. If you're using a desktop, click on
How do I pause my subscription?
You can pause your Bowlsome subscription if you need a break. This is a handy option if you have enough food on hand or your plans change for a little while. 1. Go to Bowlsome.au. 2. Log in to your customer portal. If you're using a desktop, click on
How do I cancel my subscription?
You can cancel your Bowlsome subscription at anytime. Bowlsome subscriptions are designed to be flexible, so you’re in control of your dog’s deliveries. 1. Go to Bowlsome.au. 2. Log in to your customer portal. If you're using a desktop, click on the
How do I apply a discount code to my subscription?
1. Go to Bowlsome.au. 2. Log in to your customer portal. If you're using a desktop, click on the person icon on the top right of the website. On mobile phone, click on the menu icon on the top left corner and click Login. 3. Scroll down and input the