Send a direct email to our Customer Service team.  We'll respond within 24-48 hours on business days.

Bowlsome

Visit the Bowlsome Dog Food Help Center for answers about dog food, ingredients, subscriptions, shipping, orders, payments, and more. Get the support you need fast.

Bowlsome Help Center | FAQs, Orders, Shipping & Support

What makes Bowlsome different from other dog foods?

Are Bowlsome dog meals made in Australia?

Are Bowlsome dog meals made with human-grade ingredients?

What kind of meat is used in Bowlsome dog food?

Are Bowlsome dog meals suitable for dogs with allergies or sensitivities?

Are Bowlsome dog meals nutritionally complete?

How do I know which Bowlsome dog food recipe is best for my dog?

How should I feed my dog using Bowlsome products?

What is the consistency and safety of the Bowlsome food packaging?

Can I heat up Bowlsome dog food?

What is the shelf-life of Bowlsome food products?

Do Bowlsome products contain sunflower oil, and are there alternatives?

How do I handle a product quality issue like mold?

Do you offer discounts on your dog food?

Is Bowlsome affiliated with 4Legs?

How can I learn more about Bowlsome products or make a purchase?

Can I change the variety of dog food bowls?

Is Bowlsome grain-free?

Our Food & Ingredients

Do you offer free shipping?

What do I do if my dog food arrives damaged?

Do I need to be home to receive my order?

How much does shipping cost?

How long does shipping take?

How can I track my order?

Can Bowlsome Dog Food be delivered to PO boxes?

What should I do if my order is delayed?

Do you ship to regional areas?

Do you offer express delivery?

How are orders shipped if they contain multiple items?

Do you offer international shipping?

Delivery Information

How do I place an order?

What payment methods do you accept?

Can I change or cancel my order after placing it?

I entered the wrong details on my order. What should I do?

How can I use a discount code on my order?

Why isn’t my discount code working?

Will I receive an order confirmation?

What should I do if I haven’t received my order confirmation email?

My payment failed. What should I do?

Can I send an order as a gift?

What happens if an item I ordered is out of stock?

Can I order Bowlsome without a subscription?

Do you offer refunds or returns?

Is my payment information secure?

What should I do if my order is incorrect or items are missing?

What should I do if I receive a wrong order?

What options do I have if a product is out of stock?

How does Bowlsome's sample pack offer work?

Does Bowlsome offer an empty bowl guarantee?

Why haven't I received tracking information for my order?

How can I leave a review for Bowlsome Dog Food?

How does the Bobs multibuy discount work?

What is Bowlsome’s Subscribe & Save 10% offer?

What’s the best deal Bowlsome offers?

How do I apply a discount code to my subscription?

Why is the DOGPERSON discount code not working?

Order, Discount & Payment

What is a Bowlsome subscription?

How does a subscription order work?

How do I change my subscription order?

How do I delay my subscription?

How do I skip a subscription order?

Can I cancel my subscription anytime?

How do I change how often I receive my subscription?

When will I be charged for my subscription order?

Will I get a reminder before my subscription order is processed?

How do I update my payment method for my subscription?

What happens if my subscription payment fails?

What happens if my card is expired?

Can I update my shipping address for my subscription?

Can I add one-off products to my subscription order?

Do subscription orders come with any benefits?

What if I need help with my subscription?

Can I subscribe to any Bowlsome product?

How do I reschedule my subscription?

How do I pause my subscription?

How do I cancel my subscription?

Manage My Subscription

How can dog breeders work with Bowlsome Dog Food?

Do you collaborate with content creators?

Do you offer discount for veterinarians, vet clinics, or vet nurses?

Do you collaborate with other brands?

How do I get a unique code as an influencer?

How does the Bowlsome Dog Food referral program work?

Program & Partnerships

What’s the difference between the Bowls Loyalty Bundle Large and Small?

What’s the difference between the Loyalty Bundle and the Subscribe & Save 10% ?

What is the Bowls Loyalty Bundle?

Do Bowls Loyalty Bundles come with free shipping?

Is the Bowls Loyalty Bundle only available for Bowls?

How can I redeem Chicken Bics Premium Dry Food for $40?

Bowls Loyalty Bundle

Learn more about Bowlsome’s products, ingredients, feeding options, and what makes our dog food different. Find answers about what’s inside each recipe and how to choose the right option for your dog.

Learn about Bowlsome delivery. Enjoy Australia-wide shipping, free shipping with a minimum purchase of $90 on fresh dog food delivered to your door.

Find answers about placing an order, payment options, discount codes, billing, order changes, and what to do if something doesn’t go to plan.

Find answers about how Bowlsome subscriptions work, billing, delivery frequency, skips, pauses, cancellations, and managing your dog’s meals.

Learn more about partnering with Bowlsome Dog Food, including brand collaborations, vet clinic partnership, influencer opportunities, wholesale enquiries, brand partnerships, and other ways to work together.

Learn more about the Bowls Loyalty Bundle, including what’s included, bundle sizes, loyalty perks, free gifts, shipping benefits, and how it compares to a normal subscription.