Order, Discount & Payment
Find answers about placing an order, payment options, discount codes, billing, order changes, and what to do if something doesn’t go to plan.
How do I place an order?
Placing an order with Bowlsome is easy. Simply browse our range, add your chosen products to cart, and head to checkout. Once you’ve entered your shipping and payment details, you can review your order before completing your purchase. After your orde
What payment methods do you accept?
We accept a range of secure payment methods such as Visa, Mastercard, Google Pay, Shop Pay, Amex, UnionPay, and JCB. The payment options available to you will be shown during checkout before you complete your order.
Can I change or cancel my order after placing it?
If your order hasn’t been processed or dispatched yet, we may be able to make changes or cancel it. Please contact us as soon as possible after placing your order. Call 0399940808 during office hours, Monday-Friday. Once an order has been processed o
I entered the wrong details on my order. What should I do?
If you made a mistake with your shipping address, contact details, or order information, please get in touch with us as soon as possible. We’ll do our best to update your order before it is processed or dispatched, call us during business hours at 03
How can I use a discount code on my order?
If you have a valid discount code, you can enter it at checkout. Discount codes must be applied before completing your purchase and can’t be added after the order has been placed. There are 2 simple ways to apply a discount code:. 1. Adding discount
Why isn’t my discount code working?
There are a few reasons a discount code may not work. It may have expired, only apply to selected products, require a minimum spend, exclude bundles or subscription offers, or be limited to one use per customer. Make sure the code is entered exactly
Will I receive an order confirmation?
Yes, once your order is successfully placed, you’ll receive an order confirmation email. If you don’t see it, please check your junk or promotions folder just in case.
What should I do if I haven’t received my order confirmation email?
First, check your spam, junk, or promotions folder. If you still can’t find it, contact us and we’ll help confirm whether your order went through successfully.
My payment failed. What should I do?
If your payment didn’t go through, we recommend checking that your card details are correct and that your payment method has sufficient funds available. You can then try placing the order again. If the issue continues, contact your payment provider o
Can I send an order as a gift?
If you’d like to send Bowlsome to someone else, simply enter their delivery details at checkout. Make sure you double-check the shipping information before placing the order.
What happens if an item I ordered is out of stock?
If an item becomes unavailable after your order is placed, we’ll contact you as soon as possible to arrange the next best option. This may include a refund, replacement, or another suitable solution depending on the situation.
Can I order Bowlsome without a subscription?
Yes, Bowlsome Dog Food can be purchased as a one-off order unless otherwise stated on the product page. If a subscription option is available, it will be shown on the product page for you to choose.
Do you offer refunds or returns?
Yes, we offer our Empty Bowl Guarantee. If your dog doesn’t like Bowlsome, we’ll happily help with a swap or refund. Just get in touch with us and our team will guide you through the next steps. We want you to feel confident trying Bowlsome, knowing
Is my payment information secure?
Yes, payments are processed through secure checkout systems to help protect your information. We take security seriously so you can shop with confidence.
What should I do if my order is incorrect or items are missing?
If you receive an order that is incorrect or missing items, our process involves verifying the shipment details and coordinating additional deliveries if needed. Typically, items might be split across multiple shipments, and our courier partner's tra
What should I do if I receive a wrong order?
If you receive an incorrect order, please rest assured that we prioritise resolving such issues promptly. After our logistics team investigates the mix-up, we ensure that a replacement order is arranged and sent out immediately. As a goodwill gesture
What options do I have if a product is out of stock?
If a product you ordered is out of stock, you have several options: you can wait for the product to be back in stock, choose an available replacement variety for immediate shipping, or request a full refund. We strive to keep you informed and ship yo
How does Bowlsome's sample pack offer work?
Bowlsome offers free sample packs to allow your pet to try different flavors before making a full purchase. We kindly request that customers cover a small flat shipping fee of $5. Our current sample pack options include 200g pouches of either Chicken
Does Bowlsome offer an empty bowl guarantee?
Yes! We pride ourselves on customer satisfaction and offer an empty bowl guarantee on all Bowlsome products. If your dog doesn't love our meals, you're entitled to a full refund. Our goal is for every canine customer to enjoy and benefit from our nut
Why haven't I received tracking information for my order?
If you haven't received tracking information for your order, please first check your spam or junk email folder to ensure the notification isn't there. If you still haven't received any tracking details, contact us with your order number, and we will
How can I leave a review for Bowlsome Dog Food?
There are two easy ways to leave a review for Bowlsome Dog Food. After your purchase, you’ll receive a review request email around 14 days later, where you can share your feedback directly. You can also leave a review manually by heading to the relev
How does the Bobs multibuy discount work?
You can save more when you stock up on Bobs Freeze Dried Meatballs. Please note, the DOGPERSON 20% first order discount code is not valid on this offer.
What is Bowlsome’s Subscribe & Save 10% offer?
Bowlsome offers a Subscribe & Save 10% option on most products, giving you 10% off when you choose a recurring order instead of a one-time purchase. When you choose Subscribe & Save, you can set your preferred delivery frequency so your dog’s food ar
What’s the best deal Bowlsome offers?
If you’re asking about our best-value offer, it’s the Bowls Loyalty Bundle (Large). The Bowls Loyalty Bundle - Large includes:. It’s a great fit for dogs with bigger appetites or for dog parents who want the strongest mix of value, convenience, and l
How do I apply a discount code to my subscription?
1. Go to Bowlsome.au. 2. Log in to your customer portal. If you're using a desktop, click on the person icon on the top right of the website. On mobile phone, click on the menu icon on the top left corner and click Login. 3. Scroll down and input the
Why is the DOGPERSON discount code not working?
The DOGPERSON discount code gives you 20% off your first purchase on full-priced items only. There are a couple of reasons why the code may not be working:. If your order includes eligible full-priced items and it’s still not working, please reach ou