How do I handle a product quality issue like mold?Updated 8 days ago
If you encounter any quality issues such as mold in any of our products, immediately contact our customer service team for assistance. We take such concerns seriously and will involve our Quality Assurance team to investigate. Meanwhile, do not use the affected product, and we will provide options for a refund or replacement to rectify the situation.
Email: [email protected]
phone: +61 3 9994 0808 (9am - 5pm Mon to Fri)